Returns & Shipping

Shipping

• Standard delivery Australia wide – $9.95
• Free standard delivery Australia wide – For purchases over $150 
• We ship with Australia Post.
• You will receive a tracking number via email.
• Delivery time is 2-10 business days upon confirmation of your order.
• We currently do not offer international delivery.

Returns Policy

• Returned items must be in their original condition/packaging, unworn and unwashed with all tags intact. 
• Full priced items can be returned for a store credit or full refund.
• Sale items can be returned for a store credit. No refunds will be given on sale items unless faulty.
• Faulty items can be returned for a store credit or full refund.
• Items must be returned within 14 business days of receiving the goods.
• Refunds are issued using the original method of payment. Any discount will be carried over.
• Returns take 2-4 business days to process once received.
• We do not cover the cost of return postage, unless the item is faulty. In the case of a faulty item, contact our customer service team at info@enveloppe.com.au

How to return an item;

• Email us at info@enveloppe.com.au within the email state your order number, item to return and reason for return. We will then issue you a return number
• Please pack up item/s to be returned and invoice, then post to the below address: